Refund policy

Returns
For the majority mail orders, we offer a ‘no quibbles’ return policy of 1 month, providing the original product packaging remains intact and the product is undamaged. Your returned goods need to be sent to:

125 Lordship Lane, East Dulwich, London, SE22 8HU and we will then issue a full refund.

(excluding postage). For returns from outside the UK please mark the parcel ‘Returned Goods’ clearly on the exterior of the parcel otherwise VAT and Import Duty will be re-applied and these will be subtracted from your refund.
Please allow 5-10 days after we have received your products for the refund to enter your account.
We will keep you updated of this process as it is happening.
Please also include your invoice and receipt as proof of purchase.

Exceptions: pierced earrings cannot be returned or exchanged due to hygiene regulations, likewise swimwear, socks and underwear.

Legally, and under advice from Trading Standards, we are unable to accept returned perfumes as fragrances are classified as a ‘comestibles’ and sales of comestibles are final. If you are unsure before you buy, we suggest you make use of our sample service. All our scents are available as 2 ml decants, select this option via the drop down menu.

Under no circumstances can we offer a refund, a credit note or exchange goods that have been tampered with or used (unless they are faulty).